Intake - Sales Specialist
Company: Rossen Law Firm
Location: Fort Lauderdale
Posted on: March 15, 2025
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Job Description:
At Rossen Law Firm, we're more than just a team of experienced
criminal defense lawyers. We're a family that cares deeply about
people, not just cases. Our firm has built its reputation on trust,
integrity, and relentless dedication to those we serve.
We believe in ensuring justice and treating each client with the
personal attention and compassion they deserve.
We are a growing and highly rated criminal defense law firm in
South Florida that provides each client with meaningful,
compassionate, life-changing services. We love helping good people
when something wrong happens. Our legal team understands what
clients are going through, and we are committed to producing
outstanding results.
At Rossen Law Firm, a distinguished and rapidly growing criminal
defense practice, we seek a dedicated Legal Intake Specialist as
the cornerstone of our client relations and case initiation
process. This crucial role requires a blend of empathy, precision,
and legal understanding, ensuring each potential client's first
interaction with our firm is professional, reassuring, and
reflective of our commitment to excellence.
Guided by the Chief Revenue Officer, this role's primary mission is
to encapsulate the essence of Rossen Law Firm's brand in every
client interaction. The ideal candidate will resonate deeply with
our firm's values and voice, understand the needs and concerns of
our target demographic, and manage the intake process with a
client-focused approach, maintaining high standards of accuracy and
efficiency. Your goal will be to position Rossen Law Firm as a
leader in South Florida's legal landscape and a beacon of trust and
expertise.
We're looking for a dynamic communicator who is deeply familiar
with the nuances of client interaction in the legal field, stays
current with industry trends, and is proactive, detail-oriented,
highly organized, and motivated. If you're ready to be at the
forefront of our firm's client engagement and help shape the
narrative of our brand's excellence, this full-time, in-house
position in our Fort Lauderdale office might be your next career
milestone.
Responsibilities:
--- Client Interaction: Serve as the initial point of contact for
potential clients, understanding their legal needs with empathy and
professionalism.
--- Inquiry Assessment: Assess the urgency and relevance of each
inquiry, ensuring prompt and appropriate responses.
--- Strategy Session Coordination: Schedule potential clients with
the proper attorney, ensuring readiness for comprehensive strategy
sessions.
--- Case Evaluation: Conduct preliminary evaluations of potential
cases, guiding decision-making processes.
--- Data Management: Accurate and confidential management of client
data and case details.
--- Process Management & Improvement: Regularly evaluate and
enhance intake procedures for peak efficiency and client
satisfaction.
--- Quality Assurance: Implement and monitor control measures to
maintain the highest quality of client interaction and data
management.
--- Client Outreach & Nurture: Ensure consistent follow-up and
nurturing of potential clients, building trust and rapport.
--- Legal Compliance: Ensure all intake activities comply with
legal standards and the firm's ethical guidelines.
--- Referral Management: Actively provides referrals to other
attorneys when appropriate and meticulously manages the referral
process.
Qualifications:
--- Proven experience in a legal intake or similar client-facing
role or sales and customer service experience.
--- Bilingual proficiency in English and Spanish is highly
desirable.
--- Exceptional communication and interpersonal skills, with a
talent for building rapport and trust.
--- Ability to handle sensitive information with integrity and
confidentiality.
--- Excellent organizational skills, with the capacity to manage
multiple tasks and prioritize effectively.
--- Resilient, driven, and persistent, with a strong desire to
contribute to the firm's success.
--- Adept at problem-solving and decision-making.
--- Commitment to continuous improvement and professional
development. A forever learner.
--- Enjoy working collaboratively in a team-oriented
environment.
--- Ability to overcome objections and articulate the unique
benefits of choosing Rossen Law Firm as their criminal defense law
partner.
--- Readiness to provide immediate support and accessibility to
clients facing urgent, catastrophic issues.
--- Sound knowledge of criminal defense law, ensuring a
comprehensive and accurate understanding of potential cases and
client needs.
About Company:
With offices in Fort Lauderdale, Boca Raton, and throughout South
Florida, Rossen Law Firm is a high-end criminal/DUI defense firm.
With a team of litigating attorneys, Rossen's 1,000+ 5-star reviews
tell the stories of a criminal defense law firm that truly puts its
clients first.
We're not your typical law firm. We pride ourselves on our fresh
approach to criminal defense and client advocacy. Our team is
fast-paced, collaborative, and unapologetically driven to make a
difference. Here, your voice matters, your growth is supported, and
your career will evolve in exciting and unexpected ways.
So, if you're ready to close deals, connect with people, and
redefine what success looks like, we want to hear from you. Join us
in transforming lives, one strategy session at a time.
Rossen Law Firm is an equal-opportunity employer.
Keywords: Rossen Law Firm, Fort Lauderdale , Intake - Sales Specialist, Sales , Fort Lauderdale, Florida
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