Head of Customer Support
Company: VirtualVocations
Location: Fort Lauderdale
Posted on: March 22, 2025
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Job Description:
A company is looking for a Head of Customer Support and
Maintenance to lead and optimize post-sale support operations.
Key Responsibilities
Oversee and build out the Product Support and Maintenance teams
Implement cross-functional processes to support customer
maintenance
Drive resource allocation, ticket triage, and resolution across the
team
Required Qualifications
10+ years of experience managing customer support or related
teams
Deep expertise in process-oriented approaches to improve
workflows
Experience with CRM and ticketing systems (e.g., Salesforce,
Zendesk)
Familiarity with EMR systems and/or healthcare technology is
desirable
Strong leadership skills capable of guiding diverse teams
Keywords: VirtualVocations, Fort Lauderdale , Head of Customer Support, Other , Fort Lauderdale, Florida
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