Member Experience Specialist

Company: VirtualVocations
Location: Fort Lauderdale
Posted on: March 12, 2025

Job Description:

A company is looking for a Member Experience Specialist to enhance member engagement and satisfaction.
Key Responsibilities

Make outbound calls to welcome new members and provide program information
Identify trends in call data to suggest improvements for policies or procedures
Facilitate quarterly Member Advisory meetings and meet quality assurance metrics

Required Qualifications

High school diploma or equivalent
3+ years of customer service experience, preferably in a healthcare call center
Experience with Microsoft Office applications and data entry systems
Experience with data entry and call documentation

Keywords: VirtualVocations, Fort Lauderdale , Member Experience Specialist, Other , Fort Lauderdale, Florida

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