IT Operations Leader

Company: University of Miami
Location: Miami
Posted on: November 19, 2024

Job Description:

Current Employees:
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The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a full-time IT Operations Leader to work in Miami, Florida.
A quick thinking/acting problem solver with high energy, world-class IT skills, and vast experience, the IT Operations Leader is a key leadership role within the organization responsible for overseeing the IT-related production ecosystem and leading the IT response to non-cybersecurity production events across the enterprise. This position reports directly to the CIO and plays a critical role in ensuring the stability, efficiency, and effectiveness of the organization's IT operations. This position is responsible for managing on-site, the hour-to-hour, highly reliable operations of our IT systems.

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• Oversees and manages the IT-related production ecosystem, including infrastructure, systems, and applications, to ensure optimal performance, availability, and reliability.
  
• Leads the IT response to any non-cybersecurity production events that may arise across the enterprise, including identifying root causes, implementing solutions, and mitigating risks.
  
• Collaborates with cross-functional teams to develop and implement IT operational strategies, policies, and procedures that align with business objectives and regulatory requirements.
  
• Drives continuous improvement initiatives to enhance IT operations efficiency, scalability, and cost-effectiveness.
  
• Provides strategic guidance and technical expertise to senior leadership on IT operations-related matters.
  
• Develops and maintains key performance indicators (KPIs) and metrics to monitor and evaluate the performance of IT operations.
  
• Reports outstanding support and maintenance issues and follows through to ensure effective resolutions.
  
• Oversees and ensures the implementation scenarios for testing the relevant portions of IT systems in terms of data integrity, end user functionality, and application of developed work rules.
  
• Assists in the documentation, development, and implementation of newly required state, federal, and local guidelines and regulations.
  
• Provides consistency and assurance that all appropriate support and enhancements requirements are obtained.
  
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
  
  CORE QUALIFICATIONS:
  
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  • Bachelor's Degree in Computer Science, Information Technology, or related field. Master's degree preferred.
    
  • Minimum 8 years of progressive experience in IT Operations, with at least 3 years in a leadership role.
    
  • Thorough knowledge of networks and cloud computing is essential.
    
  • Proven experience in IT operations management.
    
  • Knowledge of business and management principles.
    
  • Ability to work effectively in a fast-paced, dynamic environment.
    
  • Ability to manage multiple projects.
    
  • Ability to resolve issues escalated by technicians and engineers.
    
  • Excellent organizational and leadership skills.
    
  • Strong communication and interpersonal skills.
    
  • Ability to establish department goals, and objectives that support the strategic plan.
    
    Any appropriate combination of relevant education, experience and/or certifications may be considered.
    Job Status: Full time
    Employee Type: Staff
    Pay Grade: H22
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Keywords: University of Miami, Fort Lauderdale , IT Operations Leader, Other , Miami, Florida