Banking Customer Service Representative - Onsite
Company: Teleperformance USA
Location: Fort Lauderdale
Posted on: March 13, 2025
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Job Description:
Category : Customer Service/Support
About TP
Teleperformance is a global, digital business services company. We
deliver -the most advanced, digitally powered -business services to
help the world's -best brands streamline their business in
-meaningful and sustainable ways.
With more than 500,000 inspired and - passionate people speaking
more than - 300 languages, our global scale and local - presence
allow us to be a force of good - in supporting our communities, our
- clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced -high-tech and -high-touch -approach -blended
with -deep -industry and geographic expertise, we -make people's
lives -simpler, faster, and safer. We help companies adapt quickly
to changing needs, and are inspired to deliver only the -best in
all that we do. You will become a key contributor in making that
happen .
As the eyes and ears for our team fielding customer inquiries and
finding innovative ways to respond, you will work in a
collaborative and engaging environment. You will have the chance to
interact with people from all walks of life, and no two days will
be the same. As you continue to grow and challenge yourself, you
will discover your potential can take you anywhere you want to
go.
Did you know that our Chief Client Officer started her career at
Teleperformance as an agent and advanced to the pinnacle of the
company? At Teleperformance, the sky is the limit!
This position will be based on-site at our North Lauderdale,
Florida location.
Your Responsibilities
As a Banking Customer Service Representative, your main
responsibility is to find innovative ways to respond to varying
questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to
resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing
payments
Track all call related information for auditing and reporting
purposes
Provide feedback on call issues
Upsell if required
We're looking for fearless people - people who are inspired to
deliver only the best in all that we do.
High School Diploma or equivalent
IT/Network certifications/degrees preferred
18 years of age or older
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting Ability to set up home Wi-Fi
network
Ability to set up and configure a router or switch
Core proficiency with a laptop or desktop computer
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced
environment
Ability to stay composed and objective
Strong listening skills
Be Part of Our TP Family
It is our mission to always provide an environment where our
employees feel valued, inspired, and supported, so that they can
bring their best selves to work every day. -We believe that when
employees are happy and healthy, they are more productive,
creative, and engaged. We are committed to providing a workplace
that is conducive to happiness and a healthy work-life balance. -We
also believe that to be our best selves, we need to be surrounded
by people who are positive, supportive, and challenging. -We are
committed to creating a culture of inclusion and diversity, where
everyone feels welcome and valued.
Keywords: Teleperformance USA, Fort Lauderdale , Banking Customer Service Representative - Onsite, Hospitality & Tourism , Fort Lauderdale, Florida
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